Library & Visitor Information Deputy Manager

Newquay, Cornwall, United Kingdom

Do you enjoy connecting with your community, promoting local tourism, and delivering outstanding customer service? Are you energised by a fast-paced role where each day brings new challenges and opportunities?

Newquay Town Council is seeking a proactive and enthusiastic Library and Visitor Information Deputy Manager to help lead the delivery of our library and visitor services. This is a key role in shaping the visitor experience in on of Cornwall's most vibrant towns.  

Key Responsibilities: 

Library & Visitor Services Support 

• Oversee day-to-day operations of the library and Visit Newquay spaces, ensuring they are welcoming, well-presented, and stocked with up-to-date information. 
• Provide guidance and support to Library and Visitor Information Officers in handling public queries, tourism literature requests and community group access. 
• Contribute to library display setups, seasonable themes and community engagement activities. 

Marketing and Promotion

• Distribute marketing materials across venues and key locations, ensuring consistency with Council branding. 
• Assist with digital content coordination, supporting the Communications Officer and Visit Newquay teams in maintaining an engaging online presence.
• Contribute to the promotion of events and campaigns, identifying opportunities for community outreach and visibility. 

Team Supervision and Support 

• Supervise day-to-day tasks and rota coverage for Library and Visitor Information Officers and volunteers.

Community Engagement and Customer Experience 

• Act as the Council's frontline representative during library events, library sessions and community showcases.
• Support business-focused events that promote footfall, local engagement and visitor satisfaction. 
• Gather informal public feedback during events and use it to inform service improvement discussions.

Operational Support and Customer Experience

• Provide day-to-day oversight of venue layout, signage and marketing displays.
• Adapt plans in real-time to address changes in weather, attendance, staffing or site conditions.
• Respond to minor customer concerns or operation issues, escalating when necessary.

What We're Looking For:

Essential: 

• ILM or equivalent management/leadership qualification 
• NVQ Level 3 or above in Marketing, Communications or a related field 
• Strong customer service and public engagement skills 
• Experience supervising teams and coordinating events 
• Knowledge of health & safety procedures, including Martyn's Law. 
• Proficiency in Microsoft Office and digital communications tools

Desirable: 

• NVQ Level 3 in Customer Service, Tourism or Libraries. 
• Experience in library or tourist information settings. 
• First Aid or Fire Marshal training.
• Familiarity with Visit Newquay services.

Benefits:

• Competitive Salary.
• Cycle to work and Techschemes: get discounts of Bicycles, Bicycle accessories, Tech, Gadgets and much more! 
• 25 days of annual leave in addition to Public and Bank Holidays. This rises to 28 days Annual Leave after 5 years service. Continuous service does apply and pervious services within a Local Authority will count. 
• Opportunity to make a positive impact in a thriving coastal community.
• Enrolled into the Nest Pension Scheme with enhancements 

Join us in shaping a bright future for Newquay and its residents. Your experience can make a significant contribution to our community's success. Apply today and be a part of our journey!

To view the recruitment pack, please click here.

The closing date for applications is Monday 17 November. With an anticipated interview date for the W/B 01 December 2025.